We the Officials and Employees of the City of Batac committed to institutionalize Republic Act No. 11032 otherwise known as the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

Pursuant to the guidelines of the Law, we specifically commit to:

  1. Serve all applicants or requesting parties who are within the premises of the City Hall prior to the end of official working hours and during lunch break and services shall be bounded with integrity, professionalism and dedication;
  2. Provide equal treatment to all our constituents irrespective of color, race, religion, gender and political affiliation;
  3. Provide quality service for optimum satisfaction of our customers Promote the application and implementation of effective government practices demonstrating the value of integrity, honesty & professionalism to efficiently deliver government service and to prevent graft and corruption;
  4. Implement simplified requirements that will reduce red-tape and to expedite government actions to all clients by re-engineering our systems and procedures
  5. To lessen processing time and reduce regulatory burden for both business and non-business transacting clients;
  6. Attend to all clienteles/constituents complaints by establishing an effective feedback mechanism and take appropriate actions to further improve the LGU’s service delivery through our public assistance desk, Saranay Base, hotline number 169 and our website www.batac.gov.ph
  7. Conclusively, WE Pledge to continue to return back every centavo worth of your taxes in the form of essential service and economic benefits through responsive delivery of basic services as embodied in the Local Government Code and the Executive and Legislative Agenda of the City Government